Frequently Asked Questions
Everything you need to know about your Dooney & Bourke purchase.
How do I care for my leather handbag?
Most of our leathers can be cleaned with a soft cotton cloth slightly dampened with distilled water and a mild bar soap. Avoid using commercial leather cleaners or conditioners, as these may damage the unique finish of our products.
What is the Dooney & Bourke warranty policy?
We stand behind the quality of our goods. Every Dooney & Bourke product is backed by a one-year guarantee against ironclad defects in craftsmanship and materials under normal use.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We accept returns of unused, unworn merchandise within 30 days of the original ship date. Please ensure all original tags are attached and the items are in their original packaging.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country and selected service.
How do I register my product?
You can register your new Dooney & Bourke product online through our registration page. Registering your item helps us verify authenticity and streamlines any future warranty claims.