Returns & Exchanges

At Dooney & Bourke, we stand behind the quality of our craftsmanship and want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your unused merchandise in its original condition within 30 days of the shipping date.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

2

Print Prepaid Label

Download and print the prepaid UPS return shipping label provided through the portal; a flat return fee will be deducted from your final refund amount.

3

Pack Securely

Place your items back into the original shipping box or a sturdy alternative, ensuring all original tags, dust bags, and registration cards are included.

4

Ship and Track

Drop off your package at any authorized UPS location and retain your tracking receipt; please allow 7-10 business days for processing once received at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing